Refund Policy
Effective date: July 28, 2026
All payments for Listing Revamp are processed by our merchant of record, Paddle. Approved refunds are issued by Paddle to your original payment method, usually within 5–10 business days. This policy explains when we approve them.
1. Subscriptions
- First purchase: if the Service doesn't work for you, contact us within 14 days of your first subscription payment and we will refund it in full.
- Renewals: forgot to cancel? Contact us within 14 days of an unwanted renewal and, provided the plan wasn't meaningfully used in the new period, we will refund that renewal.
- Cancellation: you can cancel anytime from Settings → Plan → Manage billing. Your plan stays active until the end of the paid period; we don't offer pro-rated refunds for the remainder of a period after use.
2. Credit packs
One-time credit packs are refundable within 14 days of purchase if the credits are unused. Once credits from a pack have been spent, the pack is non-refundable.
3. Exceptions
- AI usage billed by your own provider under a bring-your-own-key setup is between you and that provider — we cannot refund it.
- We may decline refunds in cases of abuse (e.g. repeated purchase-refund cycles, or consuming a period's quotas before requesting a refund).
- Nothing in this policy limits your statutory rights as a consumer.
4. How to request a refund
Email support@listvamp.com from your account email with the invoice or transaction reference (you'll find it in the receipt Paddle emailed you). We reply within 2 business days. You can also reach Paddle directly about any charge at paddle.net.